Most of your order will ship from the Alaskan bush. We have no roads in or out of where we work. All shipments leave by boat or by plane. Please be patient with us as your order navigates its way past moose, salmon, grizzlies, fox, and lynx. They aren’t too keen on messing with packages (well, bears maybe, but they don’t like flying) however, it takes time for things to get from here to there. We greatly appreicate your patience.

We DO NOT accept purchases from outside the United States of America. We will cancel any order that is placed or paid outside of the US. We apologize for this inconvenience.

Usually, your purchase will arrive within a week or two. We are thankful for your patience. We do not intend to prove our worth through shipping speeds but rather through product quality.

We are not a big business. We are a small business operated by two people. We get notified when you make a purchase, look over your order to make sure nothing looks out of place (did you really mean to order 20 CAT tourniquets?), contact you if there is a concern, box up your order for the long ride out of the Alaskan bush and secure it so that it arrives safely to you. The whole time we are hopeful that you will be satisfied with our service and will do business with us again. THANK YOU for giving us your business!

Returns are only accepted when the item is unopened, unused, and in the original packaging. This means fully secured in the package (not a torn open bag with the item stuffed back in side). Because we sell items that must work as intended right out of the box, we cannot accept anything that has been tampered with. We will inspect every return and will not issue a refund if the item returned doesn’t match the item shipped out, has been tampered with, is missing components, or in any way cannot be sold again as a new product. If an item fails our restocking inspection no refund will be given and the item will be shipped back to the shipping address of the initial purchase. We do not refund any shipping expenses. 

Lost or Damaged items are not eligible for a refund. Please contact the shipping company if your item is late, missing, or damaged. You should receive a shipping confirmation and tracking number when your order leaves our warehouse. 

Refunds, Replacements, and/or Exchanges are valid only to the original purchaser or payment method and are not transferrable, and must meet the requirements for returns listed above.